Keep Passenger Journeys Moving, Even When Flights Don’t.

A delayed flight can change someone’s whole day. Your support can still give them a clear next step. 1Point1 brings airline-trained teams and Hybrid AI together for bookings, disruptions, baggage and refunds.

Booking-to-baggage support
Disruption and rebooking workflows
AI + human expertise
Connected passenger conversations
24/7 scalable operations

Up to 60%

Routine enquiries handled by Hybrid AI

15+

Languages of native support

100+

Clients

8,000+

Professionals

Global delivery centres

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Three Ways We Keep the Journey Moving

Passengers need different kinds of help at different stages of a trip. Our support stays with them, from the first booking question to the final follow-up.

Before Departure: Make Plans Easier

Booking changes, seat selection, baggage add-ons, check-in guidance and loyalty queries. Passengers get clear answers before travel day begins.

Why it matters: Fewer last-minute surprises and less pressure on airline teams.

During Disruption: Turn Delays Into Next Steps

Missed connections, flight changes, cancellations and rerouting. AI supports high-volume requests while trained people handle urgent and sensitive cases.

Why it matters: Passengers get guidance when time and trust matter most.

After Arrival: Close the Loop

Baggage cases, refunds, travel credits and complaints. We track the next action and help passengers reach a clear outcome.

Why it matters: The journey feels complete only when the issue is resolved.

When Flight Plans Change, Support Should Keep Up

Not every request needs a live agent. Not every problem belongs with a bot. We connect the two so passengers get the right kind of help.

Answers Without the Queue

AI helps with flight status, check-in guidance, baggage limits and other straightforward questions, even during busy periods.

Updates Before the Next Call

Connected workflows can share approved delay, gate and schedule updates through passenger channels.

Action Beyond the Answer

Where systems and airline rules allow, AI supports standard changes, cancellations, refunds and travel certificate steps.

A Person for the Hard Moments

Medical waivers, special assistance and complex disruptions go to trained specialists with the passenger’s context.

From Waiting for Answers to Knowing What Comes Next

Better support is not just about a faster reply. It is about helping each passenger make progress.

Passenger moment

Traditional support

With 1Point1

Flight changes

Queues swell when schedules change.

Routine updates and guided rebooking paths help manage demand.

Switching channels

Passengers repeat the same story.

Conversation context stays connected across channels.

Refunds and credits

Requests move between teams with little visibility.

Policy-led workflows give each case a clearer next step.

Complex passenger needs

Standard queues and repeated handoffs.

Trained specialists step in with the history of the case.

Meet ResolX: When a Passenger Needs More Than an Answer

Telling someone their flight was cancelled is not a resolution. Helping them find the next step is. ResolX connects conversations, knowledge and workflows so airline teams can act, follow through and learn from every interaction.

Omvia

Keep the Passenger Story Together. Connects voice, email and chat in one flow. A traveller can change channels without starting the conversation again.

Frequensee

Find Where Journeys Break. Studies passenger conversations to reveal repeat complaints, quality gaps and coaching opportunities.

PenPal

Make Every Message Clear. Helps teams write calm, consistent replies about delays, refunds and next steps, in the airline’s voice.

Prowise

Put Policy at the Agent’s Fingertips. Gives agents timely guidance for baggage rules, waivers and service requests while they speak with passengers.

RightFit

Bring the Right People On Board. Supports evidence-based screening and AI interviews for customer care and ground-support roles.

Nets

Practise the Tough Flights Before They Happen. Lets teams rehearse missed connections, upset passengers and complex service calls with AI roleplay and feedback.

One connected example: a missed connection starts in chat and moves to an agent. Omvia carries the context. Prowise supports the policy answer. PenPal helps send a clear update. Frequensee helps the team learn from the case. RightFit and NETS support a stronger team behind the service.